Single Session - Booking Policy Form

At The Norfolk Sauna Co, we want every guest to enjoy a safe, revitalising and memorable experience. Please read our booking policy carefully before attending your session.

1. Booking & Payment

All sauna and ice bath sessions must be booked in advance through an online booking system or through the retreat/festival/event creators.

Full payment is required to secure your chosen date and time.

You will receive a confirmation email once your booking is complete.

2. Cancellations & Rescheduling

48 hours or more notice: Full refund or free reschedule.

Less than 48 hours notice: Bookings are non-refundable.

You may reschedule once at no extra cost, subject to availability.

The Norfolk Sauna Co reserves the right to cancel or postpone sessions in the event of severe weather, safety concerns, or operational issues. In such cases, you will be offered a full refund or new session time.

3. Arrival & Late Policy

Please arrive 10–15 minutes before your session for check-in and our brief safety introduction. Late arrivals may result in a shortened session to avoid affecting other bookings. Missed sessions are non-refundable.

4. What to Bring

To ensure comfort and hygiene, guests must bring:

• Your own clean towels

• One large towel for sitting inside the sauna

• One towel for drying off after the ice bath

• Suitable footwear, such as flip-flops or sliders, for moving safely between sauna and ice bath areas.

• Swimwear (to be worn at all times).

• A refillable water bottle to stay hydrated.

5. Health & Safety

Your wellbeing is our top priority. Please take a moment to review the following:

• All guests must complete a short health questionnaire and consent form before their session.

• Sessions are open to those aged 16+ (under 18s must be accompanied by an adult).

Please do not use the sauna or ice bath if you:

• Are pregnant

• Have a heart condition, high/low blood pressure not managed by medication, or other serious medical concerns

• Have a respiratory illness, circulatory disorder, or contagious skin condition

• Have open wounds

• Are under the influence of drugs or alcohol

If you have any medical conditions or concerns, please consult your GP before booking.

Always listen to your body. If you feel dizzy, faint, or unwell, exit the sauna or ice bath immediately.

Follow all instructions provided by The Norfolk Sauna Co team.

Dangerous or disruptive behaviour may result in removal without refund.

6. Personal Belongings

Please keep your valuables with you. The Norfolk Sauna Co cannot accept responsibility for lost or damaged personal items.

7. Group Bookings & Private Hire

Additional terms may apply to private hire, retreats, or group events. These will be provided at the time of booking.